1. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Orders are generally processed in 24-48 hours from the time of receipt (excluding Saturday & Sunday). Once your order has shipped you will receive a confirmation email with tracking information.
We offer both USPS and Fedex shipping within the United States. For international orders, we ship with Fedex worldwide and with USPS to select countries. On average, shipping within the United States takes 3-5 business days, and for international orders USPS requires 15-25 business days and Fedex requires 3-5 business days.
Please understand that delivery services are currently experiencing delays ranging from 1 to 5 business days depending on domestic destination. For international deliveries delays are ranging from 5 to 10 business days.
2. WHAT DATE SHOULD I ORDER BY TO RECEIVE MY ITEMS IN-TIME FOR CHRISTMAS 2020?
Please make sure your order is placed by one of the following dates in order to receive in time for the 2020 Christmas holiday. US (domestic priority): Order on or before 12/19/2020 US (domestic express): Order on or before 12/20/2020 International (first class mail): Order on or before 12/6/2020 International (express): Order on or before 12/17/2020
3. DO YOU SHIP INTERNATIONALLY? AND WHAT ARE THE COSTS TO SHIP TO MY COUNTRY?
Yes we ship to the majority of countries around the world with our logistics partner FedEx, and we offer USPS International First Class Mail to the UK, Canada, New Zealand and Australia.
For individual country shipping costs, once you select your destination country on the checkout page the shipping rates will be available for viewing.
NOTE : countries may charge taxes and duties which are the responsibility of the buyer.
4. DO YOU OFFER FREE SHIPPING?
We offer free domestic shipping in the United States on orders greater than $150 (before tax) & International Orders greater than $250. Once you reach the checkout page free shipping will automatically be applied to the Fedex Ground shipping option.
5. WHY DID MY ORDER GET CANCELLED?
Your order may have been cancelled for one or more of the following reasons :
1) We cannot ship to hotels
2) We cannot ship to PO Boxes in select countries
3) Your shipping address is not valid
4) Requested information to verify your order was not received
5) The item(s) in your order is currently not available
6. WHAT IF I NEED TO CHANGE MY ORDER OR SHIPPING ADDRESS?
Currently we cannot modify purchased items in an order. If there is a problem with your shipping address please email the correct address to the email provided in your order receipt and we will make the modification if your order has not been processed. In the event that your order has already shipped and the provided address was wrong, please note that the buyer assumes all responsibility.
7. WHY DOES MY TRACKING NUMBER NOT WORK?
Tracking numbers are assigned once we process your order, but packages are not scanned by USPS and Fedex until the end of day. Generally, tracking information should be available by 7pm PST.
8. CAN I BUY SIGNED MEMORABILIA?
We do not sell signed memorabilia but we do offer promotions throughout the year to win autographed items from The Money Team. Please be sure to follow us on social media for the latest announcements.
9. HOW CAN I JOIN THE MONEY TEAM?
We embrace "Hard Work & Dedication" 24/7 x 365 and are always looking to expand our team with those individuals who also share the same work ethic. Please email us resumes / portfolios and highlight your key strengths that make you the right fit for our company.
10. WHAT IF A SIZE OR ITEM THAT I WANT IS NOT AVAILABLE?
If the size is not depicted then that means it is sold out. If an item is marked as 'SOLD OUT' we typically try to restock the item in 2-3 weeks.
11. HOW CAN I EXCHANGE OR REFUND MY ORDER?
We will gladly exchange or refund any item(s) that have been unused and are in new condition within 14 days from the date that your order was delivered.
If you are located within the USA we can send you a return label upon request.
If you are an international (you live outside of the USA) customer please ship your product to the below address and include the original invoice with a note stating the purpose of the return:
The Money Team
4616 W Sahara Ave, #238
Las Vegas, NV 89102
12. WHAT IS THE BEST WAY TO CONTACT CUSTOMER CARE?
The best way to contact us is via e-mail: [email protected]
We respond to all e-mails within 1-2 business days.